Terms, Returns, Privacy etc.
Updated 2nd March 2017
This website is operated by Secret Quote Limited trading as "Secret Quote" (referred to as "Secret Quote Ltd/we/our/us"). As a user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website. When you use certain Secret Quote services (including without limitation, Secret Quote) please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services. Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All password details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your password details or become aware of any misuse then you must inform us immediately. Secret Quote users remain at all times responsible for the safety, security and usage of their membership details and Secret Quote members must notify us immediately of any unauthorised use of their membership.
Membership and Contact Records
To enable us to make contact with you should there be a problem, we need to have available information about you. This information is kept secure and is not released to any other organisation, please view our privacy statement. To view the information we store about you please visit the user login area using your secure password. You will then be able to view and amend your details as required. You agree to notify Secret Quote immediately of any changes, including but not limited to changes in your address, telephone number and email address.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception: While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are shown in pounds (GBP) sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.Cancellation of Orders
(Returns Policy For Non-Faulty Goods)
If you have had a change of heart you must return the item to Secret Quote unused and in its original condition within 7 days starting from the day after the delivery has been received. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers.
All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.
We regret that we cannot accept returns on the following non-faulty products: The product(s) has/have been personalised, made to order or customised in any way. The non-faulty product does not arrive at Secret Quote in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.For Non-Faulty Goods
If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be verbally reported to Secret Quote before 3.00pm the next working day following delivery, and also by email within 3 days. When returning faulty items we may still ask you to return goods yourself. On receipt Secret Quote will reimburse the costs incurred*. Secret Quote shall pay you a reasonable* postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier. * Please obtain a proof of postage costs so we can reimburse you the full amount. * Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10 please contact us on 01223 790100 for further advice.
We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your item will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
If you wish to cancel an order please contact our Customer Services Team on 01223 790100. If your goods have been dispatched before cancellation you will be liable for the costs of returning the unwanted items. This returns policy does not affect your statutory rights. Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Liability and Indemnity
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law. Subject to Section above, Secret Quote will use reasonable endeavors to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Secret Quote will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Secret Quote accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site. Subject to Section above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law. Subject to Section above, Secret Quote will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any: economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
Notwithstanding the above, Secret Quote aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause. This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Promotional / Branded Secret Quote
How we may use your information
By using this Site, you agree that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with the Site services and developing our business which shall include (without limitation):
Verifying your identity (for example when you return to the Site)
When you register and use this site: You will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfill our agreement with you. Some of our services will require further details, for example, when using the Secret Quote recovery service, this will require further information to ensure the fast and efficient return of lost items. We may use information that you provide or that is obtained by us: (a) to register you with our website and to administer our website services; (b) To give to companies and organisations whose products we provide to you, e.g. product, home and motor, financial and travel services. (c) To fulfill our agreement with you and processing and obtaining payment. (d) To enable us to review, develop and improve the products and services we offer and to enable us to provide you with relevant information through our marketing programme via: Email SMS text messages and other electronic messages such as picture messaging Post (including products and services of other companies and organisations) which we consider may be of interest to you. When you provide us with your information you will be given the opportunity to say if you do not wish to receive information of such products and services from either us or carefully chosen third parties.
Calls may be recorded to verify content and may be used together with your customer records for regulatory compliance, quality control and staff training, preventing or detecting criminal activity and for complaint resolution.
Disclosure of Your Information
We may give information about you to companies and organisations whose products we provide to you, e.g. product, home and motor, financial and travel services as follows:
(a) To our agents, staff and approved third parties to carry out services for us.
(b) To anyone to whom we transfer our rights and duties under our agreement with you.
(c) If we have a duty to do so or if the law allows us to do so.
In carrying out the activities specified in this section, we may transfer data to reputable companies outside the European Economic Area. We take steps to ensure that your information will be afforded the same level of protection as that required of us under applicable UK data protection legislation.
A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Depending on the type of cookie we use, cookies also allow us to make our website more user friendly, for example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our website. If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but the functions that allow you to add items to your basket, set up a new account or access an existing account will not be available. Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses.
Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers. Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally. We only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above.
We endeavor to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
We are registered with The Data Protection Agency, Organisation name: Secret Quote Limited Registration reference: ZA050777 You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us (see details below). Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.